Return and refund policy
Right of return
Although Swiss law does not provide for a legal right of withdrawal for online purchases, we voluntarily grant a period of 7 days after receipt to request a return.
Return conditions
To be accepted:
-
The product must be unused
-
In perfect condition
-
In its original packaging
-
The request must be made by e-mail within 7 days
3. Return procedure
Before any return, you must contact us at:
After validation, we will provide you with the return address in Switzerland.
4. Defective products or error
If the product received is damaged or incorrect:
-
contact us within 7 days
-
provide photos
We will offer a replacement or a refund.
5. Refund
After receipt and verification of the returned product:
-
the refund will be made via the original payment method
-
within 5 to 10 business days
